Refund Policy
Introduction
Thank you for shopping with TrustShopIndia! We strive to provide the best quality leather bags and customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 30 days from the date of receiving the product.
The product must be unused, in the same condition as when you received it, and in its original packaging.
The product must not have been marked as “final sale” or have any damages due to the customer’s handling.
How to Request a Refund
To initiate a refund, please follow these steps:
Contact us at support@trustshopindia.site with your order number, details of the product, and a brief reason for the refund request.
Our customer service team will review your request and guide you through the return process.
Refund Process
Once we receive the returned product and verify that it meets our refund criteria, we will process the refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a product defect or error on our part.
Non-Refundable Items
Some items are not eligible for refunds:
Products marked as “Final Sale.”
Used or damaged items that are not in their original condition.
Custom or personalized items.
Exchanges
If you would like to exchange an item instead of requesting a refund, please contact us. We will do our best to accommodate your exchange request based on product availability.
Processing Time
Refunds typically take 7-10 business days to process after the returned item has been received and approved.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to us:
Email: support@trustshopindia.site
We are committed to ensuring that your shopping experience is as smooth and hassle-free as possible. Thank you for shopping at TrustShopIndia!